Healthcare

Since its inception, ASSM has been active in providing safety awareness and training workshops and seminars for hospitals within Switzerland. These have been presented with the aim of drastically reducing the incidence of human error in complex day-to-day operations and activities.

Some health institutions already operate anonymous reporting systems, others are in the process of introducing them and some have yet to decide upon this course of action. ASSM’s training and information modules are designed to enhance the cost effectiveness of these systems thus ensuring the hospital’s management a maximum return on the valuable investment. Recognising that the reporting system may be the core of the patient safety system, it is the overall operating safety culture that will assure tangible results. Our team of trainers possesses an impressive and recognised collection of skills in helping an institution create the ideal working atmosphere conducive to an open safety culture and the most efficient use and protection of resources.

ASSM is aware of the cost of hospital incidents and accidents and the every increasing burden of liability insurance. In close co-operation with some of these insurers, ASSM has created a series of valuable tools to help mitigate losses through the incidence of human error. These include:

• Safety Programme Management
• Hazard Identification and Analysis Methodology
• Threat and Error Management
• Introduction of and Management of Reporting Systems
• Safety Awareness Training
• Human Factors Training
• “Team Resource Management” for all hospital staff
• Leadership & Decision Making Training
• Communication Skills
• Intervention strategies
• Train-the-Trainer Instruction
• Seminars and Workshops
• Emergency and Crisis Management

Systems and methods of “Hazard Identification” prove highly effective in preventing incidents which, whereas not as expensive as accidents, cause a serious disruption to a hospital’s activities and, when made public, risk seriously damaging the institution’s hard won reputation.

ASSM can advise on and provide the required software for establishing and operating a critical incident reporting system within the organisations intranet. The systems specification can be determined by the individual client and the associated training programmes suitably adapted. Safety management comprises change management and

ASSM is successfully assisting hospital managements in coping with this change process. This is being achieved by preparing them to withstand more effectively the new pressures being placed upon them by escalating costs and the ever-present threat of adverse publicity and ensuing litigation.

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